Use Incident Management to track and report emergencies, near-misses, hazards, or any events that need to be recorded and monitored at your property.

With Lost and Found in Altitude, you can report items found by your team or guests throughout your property. Additionally, you can report items that have been lost but not yet found.

You can add notes, update item statuses, and bulk-delete items left unclaimed for a set period.

Logs in Altitude serve as communication channels for your team. Use them to share operational information and for smooth team handovers.

You can create multiple channels for different departments, post comments, and more.

Use the Maintenance feature in Altitude from both desktop and mobile via the Admin App. You can set up pre-defined tasks, schedule recurring maintenance, and create one-off tasks.

Tasks are sent to specific email addresses and allow photo uploads, status updates, and more. Guests can also report maintenance issues through the Guest App and In-Room App, which will appear as pending tasks in Altitude Cloud and the Admin App.

Set up the Minibar in Altitude for both your team and guests. After configuring your minibar options in Altitude Cloud, guests can request additional items through the Guest App. Your team can update minibar consumption and add charges to the guest’s bill from both Altitude Cloud and the Admin App.

With the Housekeeping Module, you can generate daily tasks, allocate rooms to teams, and update jobs via the Admin App. Housekeeping supervisors can sign off on tasks for arriving guests, and team members can prioritise tasks, track KPIs, and view task details.

Similar to Live Guest Chat, Staff Chat allows real-time communication between team members through Altitude Cloud and the Admin App. Receive push notifications for incoming chats and create live chat channels.

Manage your team’s daily workload with Tasks in Altitude. All live guest requests and room service orders are assigned here for processing. You can automatically route tasks to the appropriate team members, view details, track status and timings, and update task information on the Task Management Kanban board.

Use Contacts in Altitude Cloud to manage contractor information for your property. Keep your team's contact list updated so they can easily reach the right person when needed.

If you're interested in exploring operational features you're not currently using, reach out to the Altitude Team for assistance.