Enhance your guests' experience by seamlessly managing arrivals, departures, reservations, communications, marketing, and more with Altitude Cloud and the Admin App.
These features not only streamline daily tasks but also ensure personalised, timely interactions with guests, boosting engagement and satisfaction while simplifying property management.
Arrivals/ Departures
View and search all arriving, in-house, and departing guests from Altitude Cloud or the Admin App. Use this dashboard with the Express App to complete quick check-ins or check-outs using the digital registration card.
You can also track guests who have completed their Pre-Arrival Check-in, check room statuses, and more.
Reservations
View all reservations at your property and check their status on the Reservation dashboard in Altitude Cloud. You can review guest stays, feedback, digital signatures, minibar charges, payments, issue keys, and view guest communications.
Guest Management
Altitude Cloud allows you to view all guests who have stayed or have upcoming reservations at your property.
Communications Hub
Altitude's Communications Hub is the central point for all guest communication. Chat with guests in real-time, develop templated responses, and use Altitude’s Chatbot to streamline guest support.
Features include:
Live Guest Chat
Chatbot with ChatGPT integration and handover to the team
FAQ and Compendium uploading
Chat routing and configuration
All communications are saved to the guest’s profile in Guest Management.
Marketing
Altitude Marketing allows you to communicate with guests before and after their stay via SMS, WhatsApp, Facebook Messenger, and email.
Marketing Campaigns
Set up campaigns for Pre-Arrival, Check-in, and post-departure emails. Define conditions for sending information, segment guests with tags, customise emails, and create schedules.
Marketing Templates
Create templates for emails or SMS messages with an HTML builder and use them within your campaigns.
Announcements
Post high-priority announcements in your Guest App or In-Room App to keep guests informed about important information, offers, or events.
Local Events and Attractions
Create local one-off events and recurring attractions for guests to view before or during their stay. Customise with images, staff recommendations, pricing, and more.
Surveys
Create in-house or departure surveys to gather feedback from guests. Survey insights are collated in Altitude Cloud for easy review.
Upgrades
Offer room upgrades during check-in, with customisable pricing based on availability and upgrade type.
Upsells
Provide upsells like daily breakfast or parking on a per-night basis, or one-off upsells like champagne on arrival. Set up upsells in Altitude Cloud and activate them on your guest experience solution.
Image Library
Store and manage all your content images in one place with Altitude Cloud’s Image Library. Select ‘Save to Library’ when uploading images for easy reuse across your Guest App, Self-Service Kiosk, Express App, or In-Room App.
Food and Room Service
Set up Room Service in Altitude Cloud, specifying locations, delivery times, and availability. Orders are processed through Altitude Tasks, where guests receive updates and can provide feedback.
Reporting (Beta)
View experience reports in Altitude Cloud to track guest engagement with your Altitude Guest Experience solutions. Get real-time data on pre-check-ins, app usage, arrivals, departures, and more.