Accessing Task Escalations
Log in to Altitude on desktop
Go to Administration
Select Setup
Select Tasks
You will see a list of all tasks for your property, including guest requests and operational tasks.
Opening Escalation Settings
Locate the task you want to configure
Select the three dots on the right-hand side of the task
Select Escalation Config
Adding an Escalation Level
Select Add escalation level
Set the timeframe for the escalation, for example 15 minutes
This means if the task is not updated or actioned within that timeframe, it will escalate.
Assigning the Escalation
Choose whether to assign the escalation to a group or department, or a specific user
If assigning to a user, select the team member from the list.
Stopping Escalations Based on Status
You can choose which task statuses stop escalation.
Untick any statuses where escalation should not occur, for example if a task is marked as completed.
Turning Escalations On or Off
Each escalation level can be turned on or off depending on your requirements.
Adding Multiple Escalation Levels
You can add multiple escalation levels for the same task, each level can have its own timeframe and assigned user.
Example escalation flow
Initial task assigned to a team member
After 15 minutes, escalates to a supervisor
After another 15 minutes, escalates to a Head of Department
Further escalation can be set to a General Manager if required
Saving Your Changes
Once all escalation levels are configured
Select Done on each level
Select Update to save the task
What Happens Next
When a task is submitted escalations will automatically trigger if the task is not actioned. An escalation icon will appear on the task card when a task has escalated