Altitude

Select from the collections to find the right articles for your role. 

Training for Teams

Learn about Altitude Cloud's Guests Dashboard for all arriving, departing and in house guests.

Guest Arrivals and Departures Dashboard

Learn how to navigate guest profiles in Altitude Cloud.

Guest Management Dashboard

Access all upcoming, in-house and departed reservations in Altitude Cloud.  Filter, view additional information and more.

View Reservations in Altitude Cloud

Learn how to manage guest check-ins, check-outs, payments, geust profiles and more.  Everything you need to elevate your guest experience.

Reception and Front Office 

Learn how to manage and process guest requests with Altitude Cloud.

Managing and Processing Guest Requests

Learn how to process room service orders with Altitude Cloud

Managing and Processing Room Service Orders

Streamline your day-to-day processes.  This collection covers essential tasks like Task Management, Mainteanance, Lost Property, Reporting and Food and Beverage.  

Daily Operations

Set up live chat channels for your team to use from either desktop or with Altitude's Admin App.

Setup a Staff Chat Channel

Learn how to add users to a Team for Task and Chat management.

Adding Users to a Team

Room Type Management

Add a Group with specific permissions for property team members to be assigned to.

Add a New User Group in Altitude

Add staff members to Altitude Cloud to ensure they have unique logins, and customised work space for day to day operations.

Add a New User to Altitude

Update your password for logging into Altitdue Cloud.

Changing Your Altitude Password

Accessing the Nationalities Menu in Altitude Cloud

Locate Guest Nationalities in Altitude

Task escalations allow you to automatically reassign tasks if they are not actioned within a set timeframe. This helps ensure guest requests and operational tasks are handled promptly by the…

Setting Up Task Escalations

Setup and manage teams, configure Altitude Operations, manage guest requests and more.

Administration

Login to Altitude Cloud

Find answers and get help from Intercom Support and Community Experts

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