Guest Requests made through Altitude's Guest Mobile App, Web Portal or In Room App will appear in Altitude Cloud under Tasks. This task board will allow you to manage and track the current, in progress and complete tasks as the are submitted.

You are able change the status, allocate to a team or team member, edit the request, add comments and track the history of the request.

To process a request complete the following steps:

1. Navigate to Tasks under the Operations section of Altitude Cloud

You will now see any live guest requests for your property, and any that are currently underway.

An icon will appear next to Tasks if you have new requests that have not been processed yet.

2. Select the relevant request.

Task overview:

When you receive a new request and select the request to view, you will see the following information appear:

You are able to update the request to add items by selecting Add Item button at the top right of the pop up.

You are also able to edit items and add notes by selecting the edit button next to the specific item.

You can navigate through the order and check any subtasks (these will appear as required on the Tasks Dashboard), any comments made on the order and the order history. Just select the tabs to view.

To assign a request to a team/ department, navigate to Team on the right of the pop up and select the relevant team from the drop down list.

You can also allocate the request to a specific team member, to do this just navigate to Assigned To and select from the drop down.

To update the Due Date and Time, select Due Date and specify the time and date that the order needs to be completed.

3. Review the request and process this via your POS or PMS if required

Note: Altitude does not currently post charges to the guest bill, this must be completed by a team member when they receive and confirm the request.

4. Select Confirm at the bottom right corner to confirm the request. The request will then move to the Assigned column. Once you update the status of the order, the guest will see the updated status as well.

5. Once the request has begun processing, select processing at the bottom right corner. This will then move the order to the Underway column.

6. Once you are ready to deliver the request, select Delivery at the bottom right corner.

7. Once you have delivered the request to the guest, select Received at the bottom right corner.

8. Finally, once the request is completed, select Complete at the bottom right corner to indicate the order is finished. This will move the task to the Completed column.

To locate recently completed requests or tasks, select the Recently Completed filter at the top of the screen.