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Log and Manage an Incident
Log and Manage an Incident

Log, update and manage incidents as and when they happen with Altitude Cloud.

Updated over 7 months ago

  1. Navigate to Incidents under Operations in Altitude

  2. Select New Incident

  3. Enter the title of the incident and any additional details as required.

  4. Ensure you have selected an Incident Type and noted the date and time of the incident.

  5. If you have contacted Emergency Services, please ensure you have selected the Emergency Services tick box.

  6. Select Create

  7. Team members will now receive alerts from the incident as established in Incident Types

To update information on a specific incident:

  1. Locate the incident you wish to update.

  2. Select View next to the incident

  3. Review the details of the incident on the Detail tab

  4. Select the Comment Tab

  5. You are now able to add any additional information or follow up to the incident.

  6. Once finished, select Post and the incident will be updated

To locate a specific incident:

You are able to use either the Search bar to locate specific incidents, or navigate to the Filter box on the right of your screen to set specific filters to review.

To clear filters or reset search, select Reset All at the top right of the box.

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