Managing Data Privacy Consents
To gather information from your guests, you need to ensure guests opt in to data retention. To facilitate this, Altitude solutions present guests with marketing and data consents whenever they check in to a reservation. Guests can establish their consents as a first time guest, then update as they return to your property.
Consents are viewed by the guest as the options below, with properties able to customise the wording for each consent.
Consents Overview
Consent to Retain Information
This consent allows the guest to decide whether they would like the property to retain any of their personal information (PII) from their stay. This includes guest name, phone, address, email etc. as supplied by the guest. This consent also educates the remaining consents and whether the guest would like to opt in to these. For example, if a guest does not consent for the property to retain their information, they are unable to subscribe to any email marketing as this requires retention of the guests details.
Consent to Subscription
This consent allows the guest to decide whether they would like direct emails sent from the property.
Consent to Retain Credit Card
This consent allows the guest to decide whether they would like the property to retain their credit card information for future stays.
Consent to External Marketing
This consent allows the guest to decide whether they would like the property to send them email marketing facilitated by a third party as contracted by the property.
To set up Privacy Consents
All consents are already configured for your property. You can however change the wording of these consents and how these present to your guests.
Navigate to the solution you wish to enable consents on (Express, Guest Web Portal, Kiosk or Guest App) via Apps, under Administration in Altitude Cloud
Select Edit next to the solution you are updating
Navigate to Resources tab
Select Edit to update the GDPR consents to wording you would like to use for your guests.
Select Update to save your wording.
Enable or disable specific consents for guests
Navigate to the solution you wish to enable or disable consents on (Express, Guest Web Portal, Kiosk or Guest App) via Apps, under Administration in Altitude Cloud
Select Edit next to the solution you are updating
Navigate to the Setup tab
Scroll down to locate the consents section on both the arrival and departure section of the solution and use the switch to enable or disable consents.
Navigate to the top right of the screen and select update to save your changes.
