Altitude

View Altitude's Guest Experience Platform to learn more about your new solutions.

Guest Experience Platform

Access, login, and manage a device in Kiosk mode.

Windows 10 Kiosk Mode

Learn the guest experience when checking out through Altitude's Self-Service Kiosk.

Self-Service Kiosk Guest Check-Out

Learn the guest experience when checking in through Altitude's Self-Service Kiosk.

Self-Service Kiosk Guest Check-In

Access the Kiosk's administration features to refresh, check logs, lock, logout and more on your kiosk.

Self-Service Kiosk Device Administration

Pair your iPad or Windows Tablet with Altitude Apps

Pairing your Device with Altitude Apps

Check on and resolve alerts and errors that may present on Altitude's Self-Service Kiosk.

Self-Service Kiosk Alerts and Errors

Ensure your kiosk operates at peak performance by following our recommended steps during each shift change at your property.

Kiosk Maintenance Tasks

Self-Service Kiosk

Learn how to pair your Express App Device with Altitude Cloud for streamlined arrivals and departures.

Pairing your Express App Device

Express App 

This guide covers adding multilingual FAQs to your bot’s knowledge base and editing language-specific responses within each FAQ tab.

Set up a multi-language chatbot

Learn how to use Altitude's Communications Hub to reply to guest chats and more.

Communications Hub and Live Guest Chat

Learn how to set up Guest Chat with omni-channel setup, including agents, topics, routing and templates.

Setting up Live Guest Chat

Learn how to set up and manage data collection from guests with Altitude's consents.

Managing Guest Data and Consents

Marketing and Communications Hub

Learn our tips for setting up content in your Guest App to help your guests make the most of your new solution.

A Guide to Setting Up Your Guest App Content

Create pages for your content in your Guest App or In-Room App.

Create Content Pages for your Guest App and In-Room App

Create sections within your Guest App or In-Room App to organise your content.

Create Sections for Your Guest App or In-Room App

Setup your property compendium or guide for all guest experience solutions.  Provide guests with property information and more.

Setup Your Compendium or Guide

Create your menus on your In Room App in three tiers.

Building Menus for Your In-Room App

You are able to create specific menus and dashboards depending on the guest's booking state for your Guest Mobile App and Guest Web Portal.

Building Menus for Guest App

Setup your terms and conditions, privacy policy and more with Agreement Terms.

Setup Agreement Terms

Set up your property wifi details to help guests connect to your wifi during their stay.

Setup Your Wifi Page for Guests

Add local events and attractions to help your guests plan their itinerary during their stay.

Add Local Events and Attractions

Setup and manage high priority announcements for your guests during their stay.

Managing Announcements

Upsells and extras allow you to offer additional products or services to guests during check-in and throughout their stay. These can include items such as parking, gifts on arrival, or…

Setting Up Upsells and Extras

This article explains how to apply a content page to the Altitude's Native and Web-Based Guest App so it appears as a tile on the guest dashboard.

Applying Pages to Your Guest App

Content Management

Learn how to set up locations for guests to order food and beverage from.

Setup Locations for Food and Beverage Ordering

Learn how to set up your food and beverage items in Altitude Cloud.

Setup Room Service Items

Learn how Room Service and Guest Requests are setup and displayed within the Guest App and In-Room App.

Guest Requests, Room Service and Item Structure

Setup items for in house guests to order throughout their stay.

Setting up Guest Requests

Room Service and Guest Requests

Login to Altitude Cloud

Find answers and get help from Intercom Support and Community Experts

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