When the kiosk app determines there is a problem which may block a check-in or key pickup it will lock the device from performing those actions. These can be viewed in Altitude Cloud or App.
Error codes
Possible error codes displayed on the left include:
Controller error
This will occur when the tablet cannot access the controller. The possible resolution options include:
Verify the tablet has a WiFi connection
Access the admin interface and confirm there is a Key Encoder setup (not set to demo mode)
No key encoder found
This will occur when the controller does not have access to the encoder. The possible resolution options include:
Check the power connection of the power supply for the Encoder
Check the USB cables are connected between the Encoder and the Controller
No box loaded
This will occur when the Card Box has been removed and not replaced. Please replace the card box (the box which holds the RFID cards that slots into the encoder)
No cards left
In the event there are no cards left to encode please replace the cards within the Card Box
Printer error
If printing is enabled and there is an error please restart the printer.
Key card encoding is in test mode
When the encoder is in test mode the keys that are encoded will not work on any doors. Do not use this in any live environment as the keys will not work on the doors.