Skip to main content
Guest Requests, Room Service and Item Structure

Learn how Room Service and Guest Requests are setup and displayed within the Guest App and In-Room App.

Updated over 7 months ago

If you have any questions please contact your Altitude representative or create a support ticket.

Locations

Room service allows multiple location, a location can have a set of actions including Ordering and Booking a table. If there is only one location and action the location page can be removed.

Menu Structure and Display

For both room service the top level menus will be skipped if there is only 1 Menu setup

An example menu for Room Service may be "Late Night Menu", and example menu for Guest Requests could be "Concierge" requests (but not if you do not have many guest Requests pull the Menu to the Sub Menu instead as the following examples)

Item Lists / Sub Menus

Sub menus can split up your menus into different sections.

Items can be with or without images, a menu without any images will hide the image sections and where some images are missing they will be replaced with placeholder images in the menu.

Menus without sub menus are also possible as below:

Items and Option Groups

Item configuration allows a set of "Option Groups"

Single Choice Items with Pricing

With "Quantity Options" disabled the choices are single only as below. Items may also have additional costs as required.

Options with Quantity and Pricing

Options can also have minimum and maximum quantities, and allow the Guest to select higher quantities of options.

Required Choices

Setting a maximum and minimum of quantity options allows a forced selection and maximum choices of items within that option group. As per the below example:

Multiple option groups can be setup on the single item to provide more options for the guest.

Did this answer your question?