When a guest/s arrive to your property, they can check in via the Altitude Self-Service Kiosk which will be located within the lobby or reception area.
In order to check-in, the guest needs to touch the screen and select the "Check In" option.
Check-In
Once the guest has selected the 'Check-In' option, they are then required to enter their credentials on the next screen.
Check-Out
The ''Check Out'' button allows guests to check out. Please refer to the Altitude Self-Service Kiosk Check-Out article.
Pick up Key
Guests are able to pick up keys while staying at the property. Please refer to the Altitude Self-Service Kiosk Pick up Key article.
Once the guest has selected the ''Check in'' button, they are then required to search for their reservation by entering their credentials on the screen.
Last Name
The guest needs to type in their last name
Reference Code
The guest needs to enter any reservation reference code they have for their booking. This can be directly from the property management system, or a third party reference number.
Once the guest has entered their details, they can continue by selecting the continue button.
Throughout the check in experience guests can select the help button at anytime to request for assistance from reception. Reception will be notified via the Altitude Dashboard.
Once the guest has found their reservations, they are required to check their booking details and contact information.
In this below example the guest can see the below;
Arrival & Departure details
Room type
Amount of adults
Name
Email
Phone Number
Country
To update their contact details, they can select the section on the screen and then update by typing into that section.
Once the guest has checked their booking and personal details, they can continue by selecting the continue button.
When a guest has updated their contact information on the kiosk, this automatically updates their details on the property management system.
Based on the property's requirements, the guest has the option to opt in or out of any marketing campaigns. The guest simply needs to swipe left or right depending their preference, and then select continue.
Once the guest has selected continue, they are offered a range of extras or upgrade options that may suit their stay requirements. These are offered to guests based on live inventory and can be updated in Altitude Cloud with ease.
Once the guest has selected continue, they are asked to confirm and agree to the Terms & Conditions and Privacy Statement.
Guest are required to sign the allocated signature area on the screen, by using their finger if they accept the terms.
Once the guest has signed they can select the Accept and Continue button.
Depending on the billing instructions, guests are asked to enter their credit card information via the property's payment gateway.
Once they enter their details into the field, and depending on the property's processes, a hold is placed as a credit card authority based on a percentage of the total stay, or pre payment is completed.
Once the payment or pre authorisation has been accepted, the reservation will be checked in.
By checking in on the kiosk, this then automatically checks in the reservation in the property management system, and updates guest contact information, as well as posts payment.
The guest key card will be cut after the check in and payment process. Depending on the property, the room key will either come from the key card writer, or guests can retrieve a key and wave it over the key card reader.
Guests have the option to cut multiple keys if required.
