Ensure relevant users are allocated the correct permissions to view any maintenance tasks and logs.
Setup Maintenance Type
Maintenance Types allow users to categorise issues as they are logged for completion and then reporting purposes.
Examples of a maintenance type include:
Guest Room Issue (Any issue in room), priority Medium to High (can be customised when logging an issue)
Public Area Maintenance (Any maintenance issue present in a public guest area)
Pool Maintenance
Garage Maintenance
Lift Maintenance
Pump Room Maintenance
Technical Issue (internal logging for technical issues, apply to relevant users)
Gym Maintenance
To setup a new Maintenance type:
Navigate to Maintenance in Altitude Cloud, under Hotel Cloud.
Navigate to Types
Select New Type at the bottom right of the pop up box
Add title, detail and priority level for Maintenance Type (examples as listed above)
Please note staff members can change this when logging a task depending on urgency.
Select required actions
Send Alert (send alert for maintenance task to assignee when logged)
Allow custom details (allow users to enter additional information when logging a task)
Create Task in Task Manager (Create a new task to appear in Task Manager, relevant when tasks are urgent or high priority, or require follow-up from Front Office Team members.
Guest Option- Any item set up to offer a guest option will appear in guest facing solutions (Guest Mobile App, In Room App, Guest Web Portal) as a predetermined option for selection.
Set a Predefined Task- create individual relevant tasks that fall under the Maintenance Type category, for example: In-Room Issue, a predefined task would be set up as ‘Lightbulb in Kitchen’, ‘Leaking Kitchen Tap’, ‘Blocked Bathroom Sink’.
These tasks streamline options for team members creating new tasks and automatically allocate tasks with a priority and assignee.
Add Maintenance Location
When logging a maintenance task, you are able to allocate any in-room issue directly to the room as required.
Alternatively, if you have public areas, pools, gyms, onsite restaurants or other spaces, you can set these up as Maintenance Locations for easy allocation.
To set up a new location:
Navigate to Locations and select New Location.
Name Location, add location detail and select save.
Select Guest Option if you would like this location to be available for guests to view in Guest facing solutions, i.e. Guest Mobile App.
You can now allocate maintenance tasks to these locations by selecting either Rooms or Location, and apply the relevant option from the dropdown field.