All text and content can be managed through Kiosk Resources for each language.
Please work with Altitude Support to manage the setup of the properties secondary payments. It must be enabled within the guest facing apps. Currently available in Altitude Web Portal and Kiosk (Windows only).
Standard Flow
Check-in:
Guest proceeds to check-in or pre-check-in
Guest will be displayed their first payment screen based on configuration (purchase, authorisation or no payment)
Guest will then be displayed their secondary payment screen based on property configuration (including all help text) - with options to pay, skip or cancel
Guest continues check-in
Check-out:
Guest proceeds to check-out
Guest can view bill and see their current open authorisations
If the guest has money owing they can choose to use the authorisation OR make the payment with a new payment method
Guest must zero balance their stay before completing checkout
Any outstanding authorisations are voided/refunded to the guest
(See screenshots below)
If the guest checks out without paying for other items (e.g. minibar) the property can use the payment token on the reservation to create a new payment within Altitude or their PMS (where token syncing is enabled)
Configuration
Default Secondary Payment Configuration
The following configuration options are available for secondary payments:
Secondary payment mode - Authorise or purchase
Secondary payment type - How Altitude calculates the value (only Nights currently)
Secondary payment value - The amount per night to charge
Billing Code Configuration
Each billing code configuration (each reservation has a billing code - for example Pay on Arrival) can setup the following configuration:
Secondary payment required - If enabled the guest will be displayed the secondary payment interface
Skip Secondary Payment One Night - if enabled the guest will have the option to skip the secondary payment interface, when means they will not have a secondary payment on file. This skip is noted in their check-in data, and a staff member can apply any requirements around turning their reservation into a "cash reservation".
(Note: this has the option to be automatic after determining the amount of skips occurring in the typical property)
Cancelling
A guest can cancel their pre-check-in/check-in when they are displayed the incidental payment screen.
If the guest is using the Kiosk and a cancel print has been setup a receipt will be printed with the guests details and any payment for providing to reception staff.
If the guest is using the portal the reservation payments will have processed and the reservation will contain any payments completed
Guest Interface Overview
The guest will be presented with different options based on the billing configuration as above.
Payments will allow any previously saved payment methods made - e.g. during the deposit payment.
All text and content can be managed through Kiosk Resources for each language
Kiosk
The secondary payment screen, with more than one night or skip disabled
The secondary payment screen, with skip enabled and a one night stay
Portal
Incidental payment in portal allows the same functionality as Kiosk above.
